The formulas a spokesperson actually reaches for at the podium — and the line even a good reframe won't cross.
01 · Buying time without denying
Tomamos nota y estamos revisando la información.
We're taking note and reviewing the information.
This isn't stalling — it's the acknowledgment formula that buys you time to verify facts without committing to anything you might have to walk back.
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02 · The line that isn't a denial
No nos consta en este momento.
We can't confirm that at this time.
Safer than a flat "eso es absolutamente falso" — it leaves you room if the facts turn out differently tomorrow.
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03 · The reframe
Hay que poner esto en su justo contexto.
This needs to be put in its proper context.
Not a denial and not an apology — it's the move that buys you a second sentence before anyone jumps to conclusions.
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04 · Pivot to the record
Hablemos de lo que sí hemos hecho.
Let's talk about what we have in fact done.
The pivot away from the accusation and onto something verifiable — said too fast, it sounds evasive; held a beat, it sounds confident.
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05 · Announce something concrete
Desde hoy mismo tomamos medidas concretas.
Starting today, we're taking concrete measures.
A reframe with nothing behind it is just spin. This is the sentence that turns a reframe into an actual commitment.
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06 · Put a deadline on it
Rendiremos cuentas en el plazo comprometido.
We'll report back within the agreed timeframe.
Pairs with the sentence above — a promise without a date is the first thing a sharp journalist will ask you to pin down.
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07 · Cut the story down to size
Pongamos esa crítica en su justa dimensión.
Let's put that criticism in proportion.
Neutralizes exaggeration without denying the substance underneath it — you're disputing the scale, not the fact.
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08 · The bridge before the message
Antes de entrar en el detalle, vale la pena recordar el contexto en el que se toman estas decisiones.
Before we get into detail, it's worth remembering the context these decisions were made in.
This is a puente conversacional — it moves the room from the question you were asked to the message you actually need to deliver.
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09 · Where you refuse to go
Aquí hay una línea roja que no vamos a cruzar.
There's a red line here that we won't cross.
Naming the limit out loud, before anyone asks you to cross it, is what makes a spokesperson sound principled instead of slippery.
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10 · What you'd say off camera
No manches, mentir por omisión también es mentir.
Come on — lying by omission is still lying. (Mexico, colloquial register.)
The formal version is "mentir por omisión también es mentir" — this is the same line you'd say to yourself before the cameras are on.
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11 · Admit and repair
Hoy corresponde reconocer el error y pedir disculpas.
Today the right move is to acknowledge the mistake and apologize.
The honest exit line — past this point, more reframing isn't strategy, it's just delay.
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