The phrases that carry you from the shoulder of the highway to the mechanic's counter — and how to say them calmly.
01 · Say the one fact that matters first
Fue un golpe leve, no hay heridos.
It was a minor bump, no one is hurt.
Lead with this before anything else. Stress makes people ramble — opening with 'no one's hurt' calms the whole call down, dispatcher included.
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02 · What actually happened
Me chocó por detrás en el semáforo.
He rear-ended me at the traffic light.
One clean sentence: who did what, where. Save the outrage for later — the facts are what get you help fast.
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03 · Get the evidence down
Tengo fotos del daño y de las placas.
I have photos of the damage and the plates.
Say this even if no one asked. It signals you're organized and not about to be talked out of anything.
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04 · The exchange you need
¿Podemos intercambiar datos del seguro?
Can we exchange insurance details?
Ask directly rather than waiting for the other driver to offer. It's standard practice, not an accusation.
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05 · What you're actually calling about
Tengo una llanta ponchada en la autopista.
I have a flat tire on the highway. (Llanta is the word in Mexico — Argentina says la goma, Spain says la rueda.)
The word for tire changes by country, but the sentence structure doesn't. State the problem, then the location.
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06 · Pin the exact spot
Estoy en el kilómetro 45, dirección norte.
I'm at kilometer 45, heading north.
This is the detail dispatchers actually need — not the street name, the kilometer marker. No marker in sight? Landmarks work too.
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07 · The ask
Necesito una grúa para llevarlo al taller.
I need a tow truck to take it to the shop.
State the specific help you need, not just the problem. Grúa is the word that actually gets a truck moving.
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08 · The follow-up that matters
¿Cuánto tardan en llegar?
How long will it take you to get here?
Ask it plainly. You're on a shoulder with hazards on — knowing the wait changes what you do while you're out there.
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09 · Handing it to the officer
Aquí tiene mi licencia y el registro del vehículo.
Here is my license and vehicle registration.
Documents out before they're requested, with usted. Courtesy with police isn't optional here — it's what speeds everything up.
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10 · Ask, don't argue
¿Me puede explicar cuál fue la infracción?
Can you explain what the violation was?
A genuine question, not a challenge. Disputing the fine happens later, somewhere else — this moment is for staying calm and getting information.
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11 · The next-day call
Me chocaron ayer y necesito un presupuesto.
I got hit yesterday and I need an estimate.
The opener for the mechanic conversation once the emergency's over. Same shape as the roadside call: what happened, what you need.
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