Digital Life
Cancel the plan, reset the password, dispute the charge — on a call, in Spanish.
Know the difference before you call support: cancelar ends the subscription for good, suspender only pauses it — agree to the wrong one and the cargo automático keeps coming. In Spain the idiom is different again: me he dado de baja is how you say you cancelled. For your account itself, the Spanish terms are iniciar sesión (log in) and la contraseña (password) — though real speech is looser: me logueo, or in Mexico just la contra.
Below: the account, security and payment vocabulary that gets you through a support call, what people actually say by country — and a way to rehearse the call out loud before you're on hold for real.
Say this
Regional Spanish
Textbooks teach one word. Locals use several — pick your region's and stay consistent.
| English | Mexico | Spain |
|---|---|---|
| I cancelled the subscription | cancelé | me he dado de baja |
| to log in | me logueo | logearse |
| file a complaint | arma tu queja | pon una reclamación |
Watch out
The part no drill site can do
Olivia
Your vocabulary teacher for this pack
You don't learn support-call Spanish from a word list — you learn it by making the call. In the Digital Life lessons, Olivia puts you on with customer service to cancel a streaming subscription: you explain why, ask about the final billing date, and don't hang up until it's confirmed. Then you talk a family member through setting up two-factor verification in simple Spanish, and dispute a charge you never authorized — asking for the case number so there's a paper trail. Every phrase said out loud, in the situation where you'll need it.
Blank mid-sentence and nothing bad happens — she waits. That's the practice, without unnecessary judgement.
Finish the 5 lessons and Digital Life is yours — earned, not given.
First 10 lessons free · 10-minute spoken lessons · your AI coaching team remembers you
Quick answers
The verb is cancelar — a Mexican would say cancelé porque está bien caro (I cancelled because it's really expensive). In Spain you'll hear me he dado de baja instead. Watch for auto-renewal: esa membresía se renueva sola — that membership renews itself.
Cancelar is permanent; suspender is a temporary pause you can resume. Support agents sometimes offer the pause when you asked to end it — confirm which one you're getting before the call ends.
Officially iniciar sesión and la contraseña; logging out is cerrar sesión. Real speech mixes in anglicisms everywhere: me logueo, Mexico's clipped la contra, and when it fails, the natural phrase is no me deja entrar — it won't let me in.
Me hackearon la cuenta — they hacked my account. Ask support to recuperar la cuenta and restablecer la contraseña. Then turn on two-factor: as an Argentine friend would put it, ¿pusiste el doble factor? Ponelo, en serio.
Name the problem precisely — me llegó el cargo dos veces (I was charged twice) — and ask for el reembolso, the refund. Before hanging up, get a reference: pide el número de caso, so the claim survives the phone call.
